Terms of Use

Effective: March 27, 2026

1. Acceptance of Terms

By using Ven ("the App" or "Service"), you agree to these Terms of Use. If you do not agree, do not use the App.

2. What Ven Is

Ven is an AI-powered conversation and emotional support tool. It is designed for venting, reflection, and general wellbeing conversations. Ven is not a medical provider, therapist, or crisis service.

3. Not Therapy — Important

Ven is an artificial intelligence system and not a human or licensed professional.

• Ven does not provide therapy, counseling, medical advice, diagnosis, or treatment
• No therapist-patient or doctor-patient relationship is created
• Responses are generated automatically and may not be accurate, complete, or appropriate

You agree that you will not rely on Ven for medical, mental health, or life decisions. If you need professional help, you should seek a licensed provider immediately.

4. Eligibility

You must be at least 13 years old to use Ven. Users under 18 should have parental awareness and consent.

5. Crisis Protocol

If our AI detects language suggesting risk of harm, we may display resources such as the 988 Suicide & Crisis Lifeline. However:

• Ven is not a crisis service
• We do not monitor conversations in real time
• We cannot guarantee detection of crisis situations or ensure your safety

If you or someone else is in immediate danger, call 911 or your local emergency number immediately.

6. Your Responsibilities

You agree to:

• Use the Service lawfully
• Not rely on the App in emergencies
• Not attempt to hack, exploit, or reverse engineer the system
• Maintain the security of your account

You are solely responsible for your actions and decisions.

7. Assumption of Risk

By using Ven, you acknowledge and agree that:

• You use the App entirely at your own risk
• AI-generated responses may be inaccurate, incomplete, or inappropriate
• You are solely responsible for your decisions, actions, and outcomes

You assume full responsibility for any actions taken based on your use of the Service.

8. Disclaimer of Warranties & Limitation of Liability

Ven is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, Ven and its owner shall NOT be liable for:

• Any decisions you make based on the App
• Emotional distress or mental health outcomes
• Any actions taken based on AI responses
• Any direct, indirect, incidental, consequential, or punitive damages

This applies even if Ven has been advised of the possibility of such damages.

9. Data & Privacy

By using Ven:

• You understand that conversations may be stored and processed
• You agree not to share highly sensitive personal information
• Your use is also governed by our Privacy Policy

10. Subscriptions & In-App Purchases

Some features require a paid subscription ("Ven+"). Subscriptions are billed on a recurring basis (monthly) and automatically renew unless canceled at least 24 hours before the end of the current period.

• Price: $6.99/month
• Payment: Charged to your Apple ID account at confirmation of purchase
• Renewal: Auto-renews unless canceled at least 24 hours before the end of the current period
• Manage/Cancel: Go to your device Settings → Apple ID → Subscriptions
• No refunds are provided except where required by applicable law

11. Acceptable Use

You may not:

• Use the Service for illegal purposes
• Harass, abuse, or attempt to manipulate the AI
• Use the Service in a way that could harm yourself or others

12. Account Termination

We may suspend or terminate your access at any time, without notice, for violations of these Terms or misuse of the Service. You may delete your account at any time in Settings.

13. Indemnification

You agree to defend, indemnify, and hold harmless Ven and its owner from any claims, damages, liabilities, losses, and expenses (including legal fees) arising out of:

• Your use of the Service
• Your reliance on any content provided
• Your violation of these Terms

This includes any claims related to decisions or actions taken based on interactions with the AI.

14. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes means you accept the updated Terms.

15. Contact

Questions? Email: support@heyven.app